“Supporting families accessing In Home Care and the Services and Educators providing this.”

What is the role of the In Home Care Support Agency?

It is the role of In Home Care Support Agency NSW & SA to be the initial point of contact between families and services. We match families with approved services with educators that have the capacity to provide the appropriate care for the family, based on our assessment of their needs.

It is also our responsibility to provide educators with professional development and be an independent source of support when they are dissatisfied with the safety of their working arrangements.  

What is the role of an IHC service provider?

Unlike Support Agencies, In Home Care Services are responsible for actual service delivery. This includes:

  • engaging qualified educators
  • undertaking home inspections
  • providing care according to a Family Management plan
  • monitoring service delivery
  • undertaking Child Care Subsidy related activities
  • employment arrangements.

More information can be found in the National In Home Care National Guidelines.  

Suitability criteria for families

In Home Care is designed to support families who are unable to access other types of approved child care, or these types of care are not suitable or available. Families also need to be eligible for the Child Care Subsidy and be one of the following:

  • work outside standard hours where normal child care services would be available
  • live in a rural or remote area where they are isolated from other types of child care
  • have complex or challenging needs where other types of child care don’t suit their family situation.

For more information on suitability download the National In Home Care Guidelines.