Feedback and Complaints

How to give feedback or lodge a complaint

From time to time concerns and questions may be raised on the conduct of an educator, Service Provider or the IHC Support Agency. To resolve a concern or to provide feedback the following options are available:

  • If there is a has a complaint about an IHC educator it should be raised first with the educator. If the complaint is not resolved satisfactorily it should be raised with the IHC Service Provider.
  • If there is a complaint about an IHC service it should be raised first with the IHC service by following the service’s complaints process. If the complaint is not resolved satisfactorily it should be raised with the relevant IHC Support Agency. In South Australia, complaints about IHC services should be made to the Education Standards Board by phone 1800 882 413 or by emailing EarlyChildhoodServices@sa.gov.au
  • If there is a complaint about the IHC Support Agency it should be raised first with the IHC Support Agency by following our complaints process. If the complaint is not resolved satisfactorily it should be referred to the Department of Education and Training by emailing inhomecare@education.gov.au
  • If there is a complaint about the Department of Education and Training it can be raised by completing the feedback and enquiry form available on the department’s website at education.gov.au/feedback-and-enquiry-form

Relevant contact numbers, websites, email addresses:

In Home Care Support Agency
1800 4422 73
info@ihcsupportagency.org.au
www.ihcsupportagency.org.au

Department of Human Services
1800 132 468
www.humanservices.gov.au/individuals/contact-us/complaints-and-feedback

Department of Education and Training
1300 667 276
CCMShelpdesk@education.gov.au
inhomecare@education.gov.au
www.education.gov.au/feedback-and-enquiry-form

In Home Care Support Agency
1800 4422 73
info@ihcsupportagency.org.au
www.ihcsupportagency.org.au

Department of Human Services
1800 132 468
www.humanservices.gov.au/individuals/contact-us/complaints-and-feedback

South Australian Education Standards Board
1800 882 413
ESB.EarlyChildhoodServices@sa.gov.au
www.esb.sa.gov.au